Every communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
Patients with any concerns should get in touch with our reception team who will try resolve the issue immediately. If any issue remains, a member of our management team will become involved.
Alternatively, you may write to us. If the complaint is being made on behalf of someone else, a signed and dated consent letter must be provided by the patient. This should clearly contain authorisation for the names person to handle their complaint.
If a patient is unhappy with the Practice response, please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.
Complimentary Remarks or Suggestions
If deserved, complimentary remarks are always welcome. If you have any comments or suggestions, please write and speak to a member of our reception team or write to the practice manager.