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FEEDBACK

Your Views

We us feedback to help develop the practice and it sservices. Patients should write, email or ring with opinions or suggestions for improvement. We have a Patient Group which holds periodic meetings. New members are welcome. The Family and Friends test is also a further means of providing us with feedback.


If concerns arise that are not resolved, patients can opt to use our formal complaints procedure. Their issue will then be investigated thoroghly and a full response provided. Our services are monitored by the Care Quality Commission and Hull Clinical Commissioning Group.

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Direct Feedback

Feedback is welcome at any time.
We listen to patients carefully so that we can learn and improve how things are done.

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Formal Concerns/Praise

The practice operates a formal complaints procedure to sort out any problems arising. We also welcome  positive feedback.

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CQC

The Care Quality Commission inspects the practice and ensures that its performance complies with standards.

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Patient Group

New members are very welcome to join our patient Group. Please contact us at the practice for more details.

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Suggestions

Suggestions from patients are always welcome at any time and by any convenient channels of communication.

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FFT

The Friends & Family test provides us with feedback on whether you would recommend the practice to others.

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CQC Rating 

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FRIENDS & FAMILY TEST

Did you know you can now have your say to help improve more services across the NHS?

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It's already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.

A Listening Practice

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Every communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

Practice Complaints Procedure

Patients with any concerns should get in touch with our reception team who will try  resolve the issue immediately. If any issue remains, a member of our management team will become involved.

Alternatively, you may write to us. If the complaint is being made on behalf of someone else, a signed and dated consent letter must be provided by the patient. This should clearly contain authorisation for the names person to handle their complaint.

If a patient is  unhappy with the Practice response, please ask for a copy of our full complaints procedure. As a last resort, if you are unhappy with our response you may write to the Health Service Ombudsman. As an alternative to the Practice Complaints Procedure, you may write to NHS England.

Complimentary Remarks or Suggestions

If deserved, complimentary remarks are always welcome. If you have any comments or suggestions, please write and speak to a member of our reception team or write to the practice manager.

HEALTHWATCH

Logo. Healthwatch North Lincolnshire.

Healthwatch Kingston upon Hull is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area

HealthwatchKIngston upon Hull will:-

+ Provide information and advice to the public about accessing health and social care      services
+ NHS complaints advocacy
+ Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:- Healthwatch Hull, The Strand, 75, Beverley Road, Hull, HU13 1XL.

Telephone:  01482 595505
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