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ACCESSING YOUR GP SURGERY
This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.
The way people access their GP practice has changed to ensure patients get the best possible care safely and quickly. We only want people to attend the practice when they need to, in order to keep patients and staff safe from coronavirus.
We would like to remind that we are still in the middle of the pandemic and the risk of catching Corona and any other virus is still imminent, therefore stay alert at all times.
You may be now have been familiar with the different ways we have been consulting you and solving your health problems since the beginning of the pandemic. These were by the help of phone calls, e-consult, text messages or by videoconference and emails and face to face consultations wherever necessary.
We will continue with this form of telemedicine and will be the norm as many surgeries have adapted across the country. You will be asked sometimes to send some photos to our secure email address or as an attachment response to sms message for assessment prior to telephone call.
Due to the above changes we strongly advise that you update your mobile apps as we may change from time to time to video consultation to assess your lesions. It is important, therefore that you take your phone with you at all times after you have booked an appointment.
Telemedicine allows us to sort your problem at any convenient place and time for you. The doctor will try to call you at any time from the time you place your request.
Please remember to update the surgery with your current telephone number if you have changed it recently.
NHS 111 OnlineNHS covid-19 PORTAL
The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell (anosmia).
If you have any symptoms of the above symptoms, you should arrange a test by visiting the NHS Website (test and trace), or contact 111 via telephone if you do not have Internet access.
It is still advised that you do not need to call NHS 111 to go into self-isolation. If you are self-isolating please inform the surgery immediately, so we can assess you and offer additional advice and support if necessary as your Covid19 symptoms may simulate other similar conditions.
Please contact us If your symptoms worsens, if this happens after working hours please contact NHS 111 online and If you have no internet access, you should call NHS 111. For any medical emergency dial 999.
We strongly advise that you do not hesitate to call the surgery if you have any other health issue as we still continue to see patients as usual.
Despite lockdown being completely eased, we still advise that you please continue to adhere to the following as per PHE advice:-
NHS TEST & TRACE
Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing
Use hand sanitizer if that’s all you have access to.To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
As per Government advise, please wear facemask where social distancing is not possible especially in crowded area and when coming to the surgery. See GOV.UK REGARDING STAYING SAFE OUTSIDE and you can find guidance on how to wear and make a cloth face covering
MEETING OTHERSMAKE A FACE COVERING
Ring NHS 111 when the surgery is closed or when health advice is needed 24/7
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It is important that patients report adverse reactions and events in relation the medicines, vaccines or medical devices to the Medicines & Healthcare Products Regulatory Agency. This will be key in the case of the deployment of covid-19 vaccinations. However, any reaction to any medicine that has been used for patients with covid-19 should be reported. There is also a seperate reporting tool for non-covid adverse reactions.
